12/14/2021 6:40:18 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.192.142.112
12/14/2021 6:40:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.192.142.112
12/14/2021 6:40:19 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112
12/14/2021 6:40:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"}] | Client IP: 5.192.142.112
12/14/2021 6:40:20 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112
12/14/2021 6:40:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"}] | Client IP: 5.192.142.112
12/14/2021 6:40:23 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 6:40:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 6:40:34 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-07 fto: 2021-12-13 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 6:40:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 6:40:49 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112
12/14/2021 6:40:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"}] | Client IP: 5.192.142.112
12/14/2021 6:40:51 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-07 fto: 2021-12-13 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.192.142.112
12/14/2021 6:40:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 6:41:07 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112
12/14/2021 6:41:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"}] | Client IP: 5.192.142.112
12/14/2021 6:41:08 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-07 fto: 2021-12-13 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 6:41:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 6:41:24 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 6:41:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 6:42:23 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 6:42:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 6:43:21 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 6:43:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 6:44:20 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 6:44:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 6:45:21 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 6:45:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 6:46:20 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 6:46:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 6:47:21 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 6:47:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 6:48:20 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 6:48:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:03:03 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:03:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.192.142.112
12/14/2021 7:03:03 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:03:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"}] | Client IP: 5.192.142.112
12/14/2021 7:03:04 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:03:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"}] | Client IP: 5.192.142.112
12/14/2021 7:03:04 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|66|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 7:03:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:03:10 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|66|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 7:03:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:03:18 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|66|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-07 fto: 2021-12-13 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 7:03:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:03:28 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:03:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"}] | Client IP: 5.192.142.112
12/14/2021 7:03:30 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|66|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-07 fto: 2021-12-13 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.192.142.112
12/14/2021 7:03:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:03:35 AM | Request Received getReportData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|66|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-07 fto: 2021-12-13 fOtherParameters: category:$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 5.192.142.112
12/14/2021 7:03:35 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"ACC 200 TO 500\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ACC 501 TO 999\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ACC 1 TO 250\",\"IssuedTicketsPerCategory\":35,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":28,\"PercentageServedTickets\":0.14,\"AvgWaitTime\":\"00:05:23\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":37.14,\"AvgServiceTime\":\"00:01:53\",\"ServiceSLACount\":22,\"ServiceSLAPercentage\":78.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7},{\"CategoryName\":\"Arabic Training Auto\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arb Training Auto\",\"IssuedTicketsPerCategory\":67,\"PercentageIssuedTickets\":0.32,\"ServedTicketsPerCategory\":52,\"PercentageServedTickets\":0.27,\"AvgWaitTime\":\"00:03:13\",\"WaitingSLACount\":44,\"WaitingSLAPercentage\":65.67,\"AvgServiceTime\":\"00:03:49\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":73.08,\"NoShowTickets\":14,\"PercentageNoShowTickets\":0.07,\"UnqualifiedTickets\":1},{\"CategoryName\":\"LMV Automatic Course\",\"IssuedTicketsPerCategory\":50,\"PercentageIssuedTickets\":0.24,\"ServedTicketsPerCategory\":40,\"PercentageServedTickets\":0.21,\"AvgWaitTime\":\"00:10:03\",\"WaitingSLACount\":28,\"WaitingSLAPercentage\":56.00,\"AvgServiceTime\":\"00:12:14\",\"ServiceSLACount\":25,\"ServiceSLAPercentage\":62.50,\"NoShowTickets\":10,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arabic Training Manu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Arb Training Manual\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:04:58\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":44,\"PercentageIssuedTickets\":0.21,\"ServedTicketsPerCategory\":44,\"PercentageServedTickets\":0.23,\"AvgWaitTime\":\"00:33:35\",\"WaitingSLACount\":20,\"WaitingSLAPercentage\":45.45,\"AvgServiceTime\":\"00:25:09\",\"ServiceSLACount\":25,\"ServiceSLAPercentage\":56.82,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":182,\"PercentageIssuedTickets\":0.87,\"ServedTicketsPerCategory\":150,\"PercentageServedTickets\":0.77,\"AvgWaitTime\":\"00:05:08\",\"WaitingSLACount\":125,\"WaitingSLAPercentage\":68.68,\"AvgServiceTime\":\"00:02:32\",\"ServiceSLACount\":148,\"ServiceSLAPercentage\":98.67,\"NoShowTickets\":29,\"PercentageNoShowTickets\":0.14,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CHEQUES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Clearance\",\"IssuedTicketsPerCategory\":257,\"PercentageIssuedTickets\":1.23,\"ServedTicketsPerCategory\":255,\"PercentageServedTickets\":1.31,\"AvgWaitTime\":\"00:03:57\",\"WaitingSLACount\":193,\"WaitingSLAPercentage\":75.10,\"AvgServiceTime\":\"00:01:40\",\"ServiceSLACount\":239,\"ServiceSLAPercentage\":93.73,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Clerance\",\"IssuedTicketsPerCategory\":132,\"PercentageIssuedTickets\":0.63,\"ServedTicketsPerCategory\":129,\"PercentageServedTickets\":0.66,\"AvgWaitTime\":\"00:02:52\",\"WaitingSLACount\":101,\"WaitingSLAPercentage\":76.52,\"AvgServiceTime\":\"00:02:46\",\"ServiceSLACount\":114,\"ServiceSLAPercentage\":88.37,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"01:27:23\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Coorporate Taxi \",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:07:20\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Ownership Transfer\",\"IssuedTicketsPerCategory\":26,\"PercentageIssuedTickets\":0.12,\"ServedTicketsPerCategory\":26,\"PercentageServedTickets\":0.13,\"AvgWaitTime\":\"00:02:31\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":92.31,\"AvgServiceTime\":\"00:13:08\",\"ServiceSLACount\":15,\"ServiceSLAPercentage\":57.69,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cancelation\",\"IssuedTicketsPerCategory\":49,\"PercentageIssuedTickets\":0.24,\"ServedTicketsPerCategory\":49,\"PercentageServedTickets\":0.25,\"AvgWaitTime\":\"00:03:36\",\"WaitingSLACount\":46,\"WaitingSLAPercentage\":93.88,\"AvgServiceTime\":\"00:07:49\",\"ServiceSLACount\":45,\"ServiceSLAPercentage\":91.84,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.04,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:17:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:01:06\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":6},{\"CategoryName\":\"General Inquiry\",\"IssuedTicketsPerCategory\":71,\"PercentageIssuedTickets\":0.34,\"ServedTicketsPerCategory\":71,\"PercentageServedTickets\":0.36,\"AvgWaitTime\":\"00:03:10\",\"WaitingSLACount\":66,\"WaitingSLAPercentage\":92.96,\"AvgServiceTime\":\"00:05:18\",\"ServiceSLACount\":66,\"ServiceSLAPercentage\":92.96,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"New Registration\",\"IssuedTicketsPerCategory\":81,\"PercentageIssuedTickets\":0.39,\"ServedTicketsPerCategory\":80,\"PercentageServedTickets\":0.41,\"AvgWaitTime\":\"00:03:26\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":91.36,\"AvgServiceTime\":\"00:05:57\",\"ServiceSLACount\":73,\"ServiceSLAPercentage\":91.25,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Desert Driving\",\"IssuedTicketsPerCategory\":13,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:13:23\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":46.15,\"AvgServiceTime\":\"00:07:13\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dessert Course\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":36,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":35,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:03:24\",\"WaitingSLACount\":34,\"WaitingSLAPercentage\":94.44,\"AvgServiceTime\":\"00:01:38\",\"ServiceSLACount\":35,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"DHABI FASTTRACK\",\"IssuedTicketsPerCategory\":20,\"PercentageIssuedTickets\":0.10,\"ServedTicketsPerCategory\":20,\"PercentageServedTickets\":0.10,\"AvgWaitTime\":\"00:12:40\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":65.00,\"AvgServiceTime\":\"00:18:50\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.04,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":9},{\"CategoryName\":\"DHABI NORMAL\",\"IssuedTicketsPerCategory\":95,\"PercentageIssuedTickets\":0.46,\"ServedTicketsPerCategory\":71,\"PercentageServedTickets\":0.36,\"AvgWaitTime\":\"01:13:24\",\"WaitingSLACount\":38,\"WaitingSLAPercentage\":40.00,\"AvgServiceTime\":\"00:25:59\",\"ServiceSLACount\":41,\"ServiceSLAPercentage\":57.75,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":21},{\"CategoryName\":\"DHABI RFS\",\"IssuedTicketsPerCategory\":142,\"PercentageIssuedTickets\":0.68,\"ServedTicketsPerCategory\":127,\"PercentageServedTickets\":0.65,\"AvgWaitTime\":\"01:03:01\",\"WaitingSLACount\":65,\"WaitingSLAPercentage\":45.77,\"AvgServiceTime\":\"00:16:42\",\"ServiceSLACount\":99,\"ServiceSLAPercentage\":77.95,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":12},{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:27:24\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":26.67,\"AvgServiceTime\":\"00:06:20\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":85.71,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"IssuedTicketsPerCategory\":45,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":41,\"PercentageServedTickets\":0.21,\"AvgWaitTime\":\"00:22:09\",\"WaitingSLACount\":19,\"WaitingSLAPercentage\":42.22,\"AvgServiceTime\":\"00:15:23\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":92.68,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":2},{\"CategoryName\":\"EXP FASTRACK VIP\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:18:56\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":42.86,\"AvgServiceTime\":\"00:06:21\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":83.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":195,\"PercentageIssuedTickets\":0.94,\"ServedTicketsPerCategory\":190,\"PercentageServedTickets\":0.98,\"AvgWaitTime\":\"00:23:34\",\"WaitingSLACount\":78,\"WaitingSLAPercentage\":40.00,\"AvgServiceTime\":\"00:03:41\",\"ServiceSLACount\":180,\"ServiceSLAPercentage\":94.74,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":3},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":92,\"PercentageIssuedTickets\":0.44,\"ServedTicketsPerCategory\":87,\"PercentageServedTickets\":0.45,\"AvgWaitTime\":\"00:21:24\",\"WaitingSLACount\":46,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:17:58\",\"ServiceSLACount\":73,\"ServiceSLAPercentage\":83.91,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Eng Training Auto\",\"IssuedTicketsPerCategory\":216,\"PercentageIssuedTickets\":1.04,\"ServedTicketsPerCategory\":129,\"PercentageServedTickets\":0.66,\"AvgWaitTime\":\"00:03:38\",\"WaitingSLACount\":106,\"WaitingSLAPercentage\":49.07,\"AvgServiceTime\":\"00:02:26\",\"ServiceSLACount\":113,\"ServiceSLAPercentage\":87.60,\"NoShowTickets\":87,\"PercentageNoShowTickets\":0.42,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Training Aut\",\"IssuedTicketsPerCategory\":20,\"PercentageIssuedTickets\":0.10,\"ServedTicketsPerCategory\":20,\"PercentageServedTickets\":0.10,\"AvgWaitTime\":\"00:03:01\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:03:41\",\"ServiceSLACount\":15,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:11:18\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":28.57,\"AvgServiceTime\":\"00:06:11\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EDI Parking Assess\",\"IssuedTicketsPerCategory\":73,\"PercentageIssuedTickets\":0.35,\"ServedTicketsPerCategory\":67,\"PercentageServedTickets\":0.34,\"AvgWaitTime\":\"00:02:24\",\"WaitingSLACount\":60,\"WaitingSLAPercentage\":82.19,\"AvgServiceTime\":\"00:01:19\",\"ServiceSLACount\":67,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EDI Parking Test\",\"IssuedTicketsPerCategory\":35,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":34,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:01:25\",\"WaitingSLACount\":32,\"WaitingSLAPercentage\":91.43,\"AvgServiceTime\":\"00:01:51\",\"ServiceSLACount\":32,\"ServiceSLAPercentage\":94.12,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Eng Training Manual\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:02:49\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:03:23\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Training Man\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.02,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:06:49\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:04:39\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EYE TEST\",\"IssuedTicketsPerCategory\":500,\"PercentageIssuedTickets\":2.40,\"ServedTicketsPerCategory\":479,\"PercentageServedTickets\":2.46,\"AvgWaitTime\":\"00:03:48\",\"WaitingSLACount\":437,\"WaitingSLAPercentage\":87.40,\"AvgServiceTime\":\"00:03:45\",\"ServiceSLACount\":466,\"ServiceSLAPercentage\":97.29,\"NoShowTickets\":19,\"PercentageNoShowTickets\":0.09,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Evaluation Test\",\"IssuedTicketsPerCategory\":27,\"PercentageIssuedTickets\":0.13,\"ServedTicketsPerCategory\":26,\"PercentageServedTickets\":0.13,\"AvgWaitTime\":\"00:02:25\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":77.78,\"AvgServiceTime\":\"00:02:35\",\"ServiceSLACount\":25,\"ServiceSLAPercentage\":96.15,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Exchange n Refunds\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.02,\"AvgWaitTime\":\"00:07:09\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:08\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Eye Test\",\"IssuedTicketsPerCategory\":127,\"PercentageIssuedTickets\":0.61,\"ServedTicketsPerCategory\":119,\"PercentageServedTickets\":0.61,\"AvgWaitTime\":\"00:06:12\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":58.27,\"AvgServiceTime\":\"00:08:38\",\"ServiceSLACount\":30,\"ServiceSLAPercentage\":25.21,\"NoShowTickets\":7,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":1},{\"CategoryName\":\"FINANCE DEPARTMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"File Opening\",\"IssuedTicketsPerCategory\":72,\"PercentageIssuedTickets\":0.35,\"ServedTicketsPerCategory\":67,\"PercentageServedTickets\":0.34,\"AvgWaitTime\":\"00:04:01\",\"WaitingSLACount\":52,\"WaitingSLAPercentage\":72.22,\"AvgServiceTime\":\"00:03:51\",\"ServiceSLACount\":48,\"ServiceSLAPercentage\":71.64,\"NoShowTickets\":5,\"PercentageNoShowTickets\":0.02,\"UnqualifiedTickets\":0},{\"CategoryName\":\"File Renewal\",\"IssuedTicketsPerCategory\":59,\"PercentageIssuedTickets\":0.28,\"ServedTicketsPerCategory\":58,\"PercentageServedTickets\":0.30,\"AvgWaitTime\":\"00:03:31\",\"WaitingSLACount\":45,\"WaitingSLAPercentage\":76.27,\"AvgServiceTime\":\"00:03:47\",\"ServiceSLACount\":47,\"ServiceSLAPercentage\":81.03,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:00:01\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:01:59\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Friday Class\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:27:14\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"01:19:50\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Friday Weekend\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:02:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:12:01\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Technical Problems\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.04,\"AvgWaitTime\":\"00:50:03\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":30.00,\"AvgServiceTime\":\"00:07:33\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":71.43,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Light Bus\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Bus\",\"IssuedTicketsPerCategory\":19,\"PercentageIssuedTickets\":0.09,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":0.10,\"AvgWaitTime\":\"00:11:30\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":36.84,\"AvgServiceTime\":\"00:12:16\",\"ServiceSLACount\":11,\"ServiceSLAPercentage\":57.89,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Heavy Truck\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":0.05,\"AvgWaitTime\":\"00:11:11\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:14:39\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"HUMAN RESOURCE DPT\",\"IssuedTicketsPerCategory\":251,\"PercentageIssuedTickets\":1.21,\"ServedTicketsPerCategory\":246,\"PercentageServedTickets\":1.26,\"AvgWaitTime\":\"00:12:27\",\"WaitingSLACount\":140,\"WaitingSLAPercentage\":55.78,\"AvgServiceTime\":\"00:05:39\",\"ServiceSLACount\":203,\"ServiceSLAPercentage\":82.52,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5},{\"CategoryName\":\"Heavy Truck\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:28:20\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:10\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Intl Driving License\",\"IssuedTicketsPerCategory\":52,\"PercentageIssuedTickets\":0.25,\"ServedTicketsPerCategory\":47,\"PercentageServedTickets\":0.24,\"AvgWaitTime\":\"00:09:17\",\"WaitingSLACount\":32,\"WaitingSLAPercentage\":61.54,\"AvgServiceTime\":\"00:17:30\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":29.79,\"NoShowTickets\":5,\"PercentageNoShowTickets\":0.02,\"UnqualifiedTickets\":0},{\"CategoryName\":\"IMP FASTTRACK\",\"IssuedTicketsPerCategory\":42,\"PercentageIssuedTickets\":0.20,\"ServedTicketsPerCategory\":21,\"PercentageServedTickets\":0.11,\"AvgWaitTime\":\"00:04:21\",\"WaitingSLACount\":17,\"WaitingSLAPercentage\":40.48,\"AvgServiceTime\":\"00:04:22\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":90.48,\"NoShowTickets\":21,\"PercentageNoShowTickets\":0.10,\"UnqualifiedTickets\":0},{\"CategoryName\":\"International Licens\",\"IssuedTicketsPerCategory\":18,\"PercentageIssuedTickets\":0.09,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:17:21\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:18:42\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":22.22,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Immigration\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.02,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.02,\"AvgWaitTime\":\"00:01:49\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:01:03\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"IMP NORMAL\",\"IssuedTicketsPerCategory\":509,\"PercentageIssuedTickets\":2.44,\"ServedTicketsPerCategory\":470,\"PercentageServedTickets\":2.42,\"AvgWaitTime\":\"00:06:00\",\"WaitingSLACount\":393,\"WaitingSLAPercentage\":77.21,\"AvgServiceTime\":\"00:07:56\",\"ServiceSLACount\":374,\"ServiceSLAPercentage\":79.57,\"NoShowTickets\":37,\"PercentageNoShowTickets\":0.18,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Services Judges\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV ARB AUTO MANUAL\",\"IssuedTicketsPerCategory\":37,\"PercentageIssuedTickets\":0.18,\"ServedTicketsPerCategory\":31,\"PercentageServedTickets\":0.16,\"AvgWaitTime\":\"00:09:15\",\"WaitingSLACount\":26,\"WaitingSLAPercentage\":70.27,\"AvgServiceTime\":\"00:01:16\",\"ServiceSLACount\":28,\"ServiceSLAPercentage\":90.32,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.02,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Shovel\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"License Issue\",\"IssuedTicketsPerCategory\":722,\"PercentageIssuedTickets\":3.47,\"ServedTicketsPerCategory\":711,\"PercentageServedTickets\":3.65,\"AvgWaitTime\":\"00:02:42\",\"WaitingSLACount\":608,\"WaitingSLAPercentage\":84.21,\"AvgServiceTime\":\"00:01:26\",\"ServiceSLACount\":688,\"ServiceSLAPercentage\":96.77,\"NoShowTickets\":9,\"PercentageNoShowTickets\":0.04,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Heavy Light Forklift\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Manual\",\"IssuedTicketsPerCategory\":119,\"PercentageIssuedTickets\":0.57,\"ServedTicketsPerCategory\":107,\"PercentageServedTickets\":0.55,\"AvgWaitTime\":\"00:07:35\",\"WaitingSLACount\":91,\"WaitingSLAPercentage\":76.47,\"AvgServiceTime\":\"00:07:47\",\"ServiceSLACount\":69,\"ServiceSLAPercentage\":64.49,\"NoShowTickets\":8,\"PercentageNoShowTickets\":0.04,\"UnqualifiedTickets\":4},{\"CategoryName\":\"LMV Auto\",\"IssuedTicketsPerCategory\":53,\"PercentageIssuedTickets\":0.25,\"ServedTicketsPerCategory\":50,\"PercentageServedTickets\":0.26,\"AvgWaitTime\":\"00:08:05\",\"WaitingSLACount\":26,\"WaitingSLAPercentage\":49.06,\"AvgServiceTime\":\"00:09:28\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":38.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"LP Renewal\",\"IssuedTicketsPerCategory\":125,\"PercentageIssuedTickets\":0.60,\"ServedTicketsPerCategory\":121,\"PercentageServedTickets\":0.62,\"AvgWaitTime\":\"00:03:11\",\"WaitingSLACount\":98,\"WaitingSLAPercentage\":78.40,\"AvgServiceTime\":\"00:02:26\",\"ServiceSLACount\":109,\"ServiceSLAPercentage\":90.08,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Manual All\",\"IssuedTicketsPerCategory\":32,\"PercentageIssuedTickets\":0.15,\"ServedTicketsPerCategory\":32,\"PercentageServedTickets\":0.16,\"AvgWaitTime\":\"00:06:25\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:07:03\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":40.63,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Money and Taxes\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.02,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"01:07:03\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":40.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN COUNCIL LAND APP\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:13:59\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:15\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN COUNCIL DISPUTE \",\"IssuedTicketsPerCategory\":54,\"PercentageIssuedTickets\":0.26,\"ServedTicketsPerCategory\":53,\"PercentageServedTickets\":0.27,\"AvgWaitTime\":\"00:09:25\",\"WaitingSLACount\":32,\"WaitingSLAPercentage\":59.26,\"AvgServiceTime\":\"00:05:47\",\"ServiceSLACount\":41,\"ServiceSLAPercentage\":77.36,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Medical Insurance\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:01:21\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:17\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"TAHSEEL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Motorbike\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":0.12,\"ServedTicketsPerCategory\":25,\"PercentageServedTickets\":0.13,\"AvgWaitTime\":\"00:10:16\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":48.00,\"AvgServiceTime\":\"00:15:56\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":32.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":18,\"PercentageIssuedTickets\":0.09,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":0.09,\"AvgWaitTime\":\"00:04:59\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":55.56,\"AvgServiceTime\":\"00:03:09\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":77.78,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.04,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.04,\"AvgWaitTime\":\"00:07:05\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:02:48\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":85.71,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MUN PROPERTY LEASE\",\"IssuedTicketsPerCategory\":28,\"PercentageIssuedTickets\":0.13,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.05,\"AvgWaitTime\":\"01:11:53\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:01:15\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":19},{\"CategoryName\":\"MOT Regular\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":0.05,\"AvgWaitTime\":\"00:12:36\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":63.64,\"AvgServiceTime\":\"00:04:11\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"MALE REGISTRATION\",\"IssuedTicketsPerCategory\":27,\"PercentageIssuedTickets\":0.13,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:35:40\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":11.11,\"AvgServiceTime\":\"00:01:26\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":92.86,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":13},{\"CategoryName\":\"ARAMEX\",\"IssuedTicketsPerCategory\":40,\"PercentageIssuedTickets\":0.19,\"ServedTicketsPerCategory\":39,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:03:41\",\"WaitingSLACount\":34,\"WaitingSLAPercentage\":85.00,\"AvgServiceTime\":\"00:03:25\",\"ServiceSLACount\":36,\"ServiceSLAPercentage\":92.31,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Archive Dept Servc\",\"IssuedTicketsPerCategory\":36,\"PercentageIssuedTickets\":0.17,\"ServedTicketsPerCategory\":34,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:03:02\",\"WaitingSLACount\":32,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:00:36\",\"ServiceSLACount\":34,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Pest Control Certifi\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Garbage Bag Sale\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH REBOOKING\",\"IssuedTicketsPerCategory\":1394,\"PercentageIssuedTickets\":6.69,\"ServedTicketsPerCategory\":1390,\"PercentageServedTickets\":7.14,\"AvgWaitTime\":\"01:10:51\",\"WaitingSLACount\":83,\"WaitingSLAPercentage\":5.95,\"AvgServiceTime\":\"00:05:28\",\"ServiceSLACount\":802,\"ServiceSLAPercentage\":57.70,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"ROL CONTRACT EDITING\",\"IssuedTicketsPerCategory\":121,\"PercentageIssuedTickets\":0.58,\"ServedTicketsPerCategory\":118,\"PercentageServedTickets\":0.61,\"AvgWaitTime\":\"00:21:55\",\"WaitingSLACount\":40,\"WaitingSLAPercentage\":33.06,\"AvgServiceTime\":\"00:03:51\",\"ServiceSLACount\":102,\"ServiceSLAPercentage\":86.44,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:27:48\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:35:50\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"City Cleanliness\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL CITIZEN SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Night Course\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:09:05\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":14,\"PercentageNoShowTickets\":0.07,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Dewatering Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC APP SUBMISSION\",\"IssuedTicketsPerCategory\":193,\"PercentageIssuedTickets\":0.93,\"ServedTicketsPerCategory\":189,\"PercentageServedTickets\":0.97,\"AvgWaitTime\":\"00:24:07\",\"WaitingSLACount\":62,\"WaitingSLAPercentage\":32.12,\"AvgServiceTime\":\"00:05:24\",\"ServiceSLACount\":163,\"ServiceSLAPercentage\":86.24,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4},{\"CategoryName\":\"Electronic Archive\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC FILE QUERY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXEC QUERY MAX 3FILE\",\"IssuedTicketsPerCategory\":13,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:16:16\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:02:14\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":12},{\"CategoryName\":\"Food Stuff Permit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"01:23:46\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5},{\"CategoryName\":\"New File Opening\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":0.04,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":0.05,\"AvgWaitTime\":\"00:05:23\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:01:57\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":88.89,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\" CREMATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:21:14\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:27:38\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Notary Services \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RDR DEPOSIT REC CHEQ\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"02:32:25\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:28\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Night Class\",\"IssuedTicketsPerCategory\":13,\"PercentageIssuedTickets\":0.06,\"ServedTicketsPerCategory\":13,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"01:07:59\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":30.77,\"AvgServiceTime\":\"00:50:31\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":38.46,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RDR INQ REC PROVISIO\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"01:38:26\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:01:03\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"ROL NORMAL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Suburb Parkng Srvces\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL CLEARENCE\",\"IssuedTicketsPerCategory\":313,\"PercentageIssuedTickets\":1.50,\"ServedTicketsPerCategory\":290,\"PercentageServedTickets\":1.49,\"AvgWaitTime\":\"00:16:06\",\"WaitingSLACount\":115,\"WaitingSLAPercentage\":36.74,\"AvgServiceTime\":\"00:11:12\",\"ServiceSLACount\":205,\"ServiceSLAPercentage\":70.69,\"NoShowTickets\":11,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":12},{\"CategoryName\":\"Vehicle Permission\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Environmental Permit\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"ROL TRUE CNTRCT COPY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cremations\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"ROL URGENT SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Permissions\",\"IssuedTicketsPerCategory\":544,\"PercentageIssuedTickets\":2.61,\"ServedTicketsPerCategory\":530,\"PercentageServedTickets\":2.72,\"AvgWaitTime\":\"00:18:08\",\"WaitingSLACount\":241,\"WaitingSLAPercentage\":44.30,\"AvgServiceTime\":\"00:09:11\",\"ServiceSLACount\":394,\"ServiceSLAPercentage\":74.34,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":14},{\"CategoryName\":\"RDR RENTAL DISPUTES\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":0.12,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":0.10,\"AvgWaitTime\":\"00:52:35\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:12:25\",\"ServiceSLACount\":15,\"ServiceSLAPercentage\":78.95,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":6},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Vehicle Inspection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TASHEEL\",\"IssuedTicketsPerCategory\":34,\"PercentageIssuedTickets\":0.16,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":34},{\"CategoryName\":\"Violation Payments\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corp Parking Reserv\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Clemency Requests\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH REGISTRATION\",\"IssuedTicketsPerCategory\":789,\"PercentageIssuedTickets\":3.79,\"ServedTicketsPerCategory\":780,\"PercentageServedTickets\":4.01,\"AvgWaitTime\":\"00:45:34\",\"WaitingSLACount\":47,\"WaitingSLAPercentage\":5.96,\"AvgServiceTime\":\"00:04:38\",\"ServiceSLACount\":464,\"ServiceSLAPercentage\":59.49,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":9},{\"CategoryName\":\"PUBLIC PARKING SERVI\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Agriculture and Park\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH TEST\",\"IssuedTicketsPerCategory\":46,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":46,\"PercentageServedTickets\":0.24,\"AvgWaitTime\":\"00:24:55\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":10.87,\"AvgServiceTime\":\"00:02:58\",\"ServiceSLACount\":41,\"ServiceSLAPercentage\":89.13,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":0.02,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.02,\"AvgWaitTime\":\"00:26:31\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:01:49\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Violation Photo\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Agriculture Services\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Pest Control Permt\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":946,\"PercentageIssuedTickets\":4.54,\"ServedTicketsPerCategory\":776,\"PercentageServedTickets\":3.99,\"AvgWaitTime\":\"00:21:49\",\"WaitingSLACount\":181,\"WaitingSLAPercentage\":19.13,\"AvgServiceTime\":\"00:02:05\",\"ServiceSLACount\":704,\"ServiceSLAPercentage\":90.72,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":170},{\"CategoryName\":\"Sewage Network\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Sewage Withdrawl  \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR ADVERTISING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR COMM ADS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Online Click n Col\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.02,\"AvgWaitTime\":\"00:05:17\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:36\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"OUTDOOR NON COMM ADS\",\"IssuedTicketsPerCategory\":67,\"PercentageIssuedTickets\":0.32,\"ServedTicketsPerCategory\":47,\"PercentageServedTickets\":0.24,\"AvgWaitTime\":\"00:31:02\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":16.42,\"AvgServiceTime\":\"00:11:52\",\"ServiceSLACount\":28,\"ServiceSLAPercentage\":59.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":20},{\"CategoryName\":\"OUTDOOR VEHICLE ADS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Parking Assess Test\",\"IssuedTicketsPerCategory\":228,\"PercentageIssuedTickets\":1.09,\"ServedTicketsPerCategory\":226,\"PercentageServedTickets\":1.16,\"AvgWaitTime\":\"00:02:03\",\"WaitingSLACount\":199,\"WaitingSLAPercentage\":87.28,\"AvgServiceTime\":\"00:01:50\",\"ServiceSLACount\":210,\"ServiceSLAPercentage\":92.92,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Parking Assessment\",\"IssuedTicketsPerCategory\":98,\"PercentageIssuedTickets\":0.47,\"ServedTicketsPerCategory\":98,\"PercentageServedTickets\":0.50,\"AvgWaitTime\":\"00:05:50\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":56.12,\"AvgServiceTime\":\"00:02:48\",\"ServiceSLACount\":85,\"ServiceSLAPercentage\":86.73,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MAKE PAYMENT\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":11,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:21:39\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":72.73,\"AvgServiceTime\":\"00:43:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":36.36,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Payment\",\"IssuedTicketsPerCategory\":1138,\"PercentageIssuedTickets\":5.46,\"ServedTicketsPerCategory\":1100,\"PercentageServedTickets\":5.65,\"AvgWaitTime\":\"00:04:38\",\"WaitingSLACount\":886,\"WaitingSLAPercentage\":77.86,\"AvgServiceTime\":\"00:03:57\",\"ServiceSLACount\":990,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":37,\"PercentageNoShowTickets\":0.18,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Bulk Payment\",\"IssuedTicketsPerCategory\":32,\"PercentageIssuedTickets\":0.15,\"ServedTicketsPerCategory\":32,\"PercentageServedTickets\":0.16,\"AvgWaitTime\":\"00:01:49\",\"WaitingSLACount\":32,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:05:59\",\"ServiceSLACount\":30,\"ServiceSLAPercentage\":93.75,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PCR Test\",\"IssuedTicketsPerCategory\":1630,\"PercentageIssuedTickets\":7.83,\"ServedTicketsPerCategory\":1611,\"PercentageServedTickets\":8.28,\"AvgWaitTime\":\"00:04:44\",\"WaitingSLACount\":1219,\"WaitingSLAPercentage\":74.79,\"AvgServiceTime\":\"00:06:18\",\"ServiceSLACount\":1031,\"ServiceSLAPercentage\":64.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":19},{\"CategoryName\":\"Disconnection Rec\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.04,\"AvgWaitTime\":\"00:01:44\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:05:28\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":85.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"PAYMENTS ENQUIRY\",\"IssuedTicketsPerCategory\":32,\"PercentageIssuedTickets\":0.15,\"ServedTicketsPerCategory\":26,\"PercentageServedTickets\":0.13,\"AvgWaitTime\":\"00:03:23\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":78.13,\"AvgServiceTime\":\"00:14:18\",\"ServiceSLACount\":15,\"ServiceSLAPercentage\":57.69,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":6},{\"CategoryName\":\"Pre Evaluation Test\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:01:41\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:01:25\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Final Bill\",\"IssuedTicketsPerCategory\":23,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":23,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:04:11\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":91.30,\"AvgServiceTime\":\"00:07:18\",\"ServiceSLACount\":20,\"ServiceSLAPercentage\":86.96,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Fast Track\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.04,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.04,\"AvgWaitTime\":\"00:04:50\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":87.50,\"AvgServiceTime\":\"00:02:47\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Monthly Bill\",\"IssuedTicketsPerCategory\":267,\"PercentageIssuedTickets\":1.28,\"ServedTicketsPerCategory\":262,\"PercentageServedTickets\":1.35,\"AvgWaitTime\":\"00:03:22\",\"WaitingSLACount\":245,\"WaitingSLAPercentage\":91.76,\"AvgServiceTime\":\"00:04:22\",\"ServiceSLACount\":256,\"ServiceSLAPercentage\":97.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5},{\"CategoryName\":\"Pre Evaluation Test\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.04,\"AvgWaitTime\":\"00:06:16\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":57.14,\"AvgServiceTime\":\"00:01:54\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":85.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Security Deposit\",\"IssuedTicketsPerCategory\":50,\"PercentageIssuedTickets\":0.24,\"ServedTicketsPerCategory\":50,\"PercentageServedTickets\":0.26,\"AvgWaitTime\":\"00:02:55\",\"WaitingSLACount\":49,\"WaitingSLAPercentage\":98.00,\"AvgServiceTime\":\"00:06:17\",\"ServiceSLACount\":45,\"ServiceSLAPercentage\":90.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"IssuedTicketsPerCategory\":155,\"PercentageIssuedTickets\":0.74,\"ServedTicketsPerCategory\":150,\"PercentageServedTickets\":0.77,\"AvgWaitTime\":\"00:13:26\",\"WaitingSLACount\":114,\"WaitingSLAPercentage\":73.55,\"AvgServiceTime\":\"00:07:01\",\"ServiceSLACount\":114,\"ServiceSLAPercentage\":76.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5},{\"CategoryName\":\"Reception\",\"IssuedTicketsPerCategory\":46,\"PercentageIssuedTickets\":0.22,\"ServedTicketsPerCategory\":13,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"02:45:47\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":2.17,\"AvgServiceTime\":\"00:00:05\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":33},{\"CategoryName\":\"Arabic Registration\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:19:13\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":42.86,\"AvgServiceTime\":\"00:26:32\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":16.67,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Registration Arb\",\"IssuedTicketsPerCategory\":102,\"PercentageIssuedTickets\":0.49,\"ServedTicketsPerCategory\":70,\"PercentageServedTickets\":0.36,\"AvgWaitTime\":\"00:06:59\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":53.92,\"AvgServiceTime\":\"00:16:43\",\"ServiceSLACount\":56,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":32,\"PercentageNoShowTickets\":0.15,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Assesment Test\",\"IssuedTicketsPerCategory\":41,\"PercentageIssuedTickets\":0.20,\"ServedTicketsPerCategory\":39,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:03:02\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":75.61,\"AvgServiceTime\":\"00:01:48\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":97.44,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Road Assess Test\",\"IssuedTicketsPerCategory\":234,\"PercentageIssuedTickets\":1.12,\"ServedTicketsPerCategory\":229,\"PercentageServedTickets\":1.18,\"AvgWaitTime\":\"00:02:23\",\"WaitingSLACount\":194,\"WaitingSLAPercentage\":82.91,\"AvgServiceTime\":\"00:02:07\",\"ServiceSLACount\":209,\"ServiceSLAPercentage\":91.27,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.02,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Road Assessment Test\",\"IssuedTicketsPerCategory\":90,\"PercentageIssuedTickets\":0.43,\"ServedTicketsPerCategory\":90,\"PercentageServedTickets\":0.46,\"AvgWaitTime\":\"00:05:07\",\"WaitingSLACount\":54,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:02:44\",\"ServiceSLACount\":83,\"ServiceSLAPercentage\":92.22,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"REBOOKING\",\"IssuedTicketsPerCategory\":1827,\"PercentageIssuedTickets\":8.77,\"ServedTicketsPerCategory\":1792,\"PercentageServedTickets\":9.21,\"AvgWaitTime\":\"00:47:12\",\"WaitingSLACount\":139,\"WaitingSLAPercentage\":7.61,\"AvgServiceTime\":\"00:06:02\",\"ServiceSLACount\":1017,\"ServiceSLAPercentage\":56.75,\"NoShowTickets\":28,\"PercentageNoShowTickets\":0.13,\"UnqualifiedTickets\":7},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"Radioactive\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:35:22\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"English Registration\",\"IssuedTicketsPerCategory\":139,\"PercentageIssuedTickets\":0.67,\"ServedTicketsPerCategory\":127,\"PercentageServedTickets\":0.65,\"AvgWaitTime\":\"00:15:27\",\"WaitingSLACount\":46,\"WaitingSLAPercentage\":33.09,\"AvgServiceTime\":\"00:18:44\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":24.41,\"NoShowTickets\":8,\"PercentageNoShowTickets\":0.04,\"UnqualifiedTickets\":4},{\"CategoryName\":\"Registration Eng\",\"IssuedTicketsPerCategory\":454,\"PercentageIssuedTickets\":2.18,\"ServedTicketsPerCategory\":355,\"PercentageServedTickets\":1.82,\"AvgWaitTime\":\"00:06:24\",\"WaitingSLACount\":275,\"WaitingSLAPercentage\":60.57,\"AvgServiceTime\":\"00:14:31\",\"ServiceSLACount\":305,\"ServiceSLAPercentage\":85.92,\"NoShowTickets\":94,\"PercentageNoShowTickets\":0.45,\"UnqualifiedTickets\":5},{\"CategoryName\":\"Regular queue\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Theory Test\",\"IssuedTicketsPerCategory\":40,\"PercentageIssuedTickets\":0.19,\"ServedTicketsPerCategory\":37,\"PercentageServedTickets\":0.19,\"AvgWaitTime\":\"00:01:41\",\"WaitingSLACount\":34,\"WaitingSLAPercentage\":85.00,\"AvgServiceTime\":\"00:03:02\",\"ServiceSLACount\":29,\"ServiceSLAPercentage\":78.38,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RENT REGULATION DPT\",\"IssuedTicketsPerCategory\":22,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":0.05,\"AvgWaitTime\":\"00:18:12\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":18.18,\"AvgServiceTime\":\"00:12:07\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":70.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":12},{\"CategoryName\":\"RTA Road Test\",\"IssuedTicketsPerCategory\":625,\"PercentageIssuedTickets\":3.00,\"ServedTicketsPerCategory\":617,\"PercentageServedTickets\":3.17,\"AvgWaitTime\":\"00:02:38\",\"WaitingSLACount\":523,\"WaitingSLAPercentage\":83.68,\"AvgServiceTime\":\"00:01:46\",\"ServiceSLACount\":582,\"ServiceSLAPercentage\":94.33,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":5},{\"CategoryName\":\"RTA Smart Parking Te\",\"IssuedTicketsPerCategory\":770,\"PercentageIssuedTickets\":3.70,\"ServedTicketsPerCategory\":757,\"PercentageServedTickets\":3.89,\"AvgWaitTime\":\"00:02:41\",\"WaitingSLACount\":617,\"WaitingSLAPercentage\":80.13,\"AvgServiceTime\":\"00:02:25\",\"ServiceSLACount\":678,\"ServiceSLAPercentage\":89.56,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":7},{\"CategoryName\":\"RTA Smartyard Test\",\"IssuedTicketsPerCategory\":209,\"PercentageIssuedTickets\":1.00,\"ServedTicketsPerCategory\":200,\"PercentageServedTickets\":1.03,\"AvgWaitTime\":\"00:02:56\",\"WaitingSLACount\":164,\"WaitingSLAPercentage\":78.47,\"AvgServiceTime\":\"00:02:16\",\"ServiceSLACount\":188,\"ServiceSLAPercentage\":94.00,\"NoShowTickets\":7,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":2},{\"CategoryName\":\"RTA File Opening\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Services\",\"IssuedTicketsPerCategory\":864,\"PercentageIssuedTickets\":4.15,\"ServedTicketsPerCategory\":718,\"PercentageServedTickets\":3.69,\"AvgWaitTime\":\"00:06:47\",\"WaitingSLACount\":541,\"WaitingSLAPercentage\":62.62,\"AvgServiceTime\":\"00:07:47\",\"ServiceSLACount\":555,\"ServiceSLAPercentage\":77.30,\"NoShowTickets\":139,\"PercentageNoShowTickets\":0.67,\"UnqualifiedTickets\":7},{\"CategoryName\":\"Road Test\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":0.12,\"ServedTicketsPerCategory\":25,\"PercentageServedTickets\":0.13,\"AvgWaitTime\":\"00:02:33\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":84.00,\"AvgServiceTime\":\"00:03:26\",\"ServiceSLACount\":21,\"ServiceSLAPercentage\":84.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RTA Theory Test\",\"IssuedTicketsPerCategory\":408,\"PercentageIssuedTickets\":1.96,\"ServedTicketsPerCategory\":400,\"PercentageServedTickets\":2.06,\"AvgWaitTime\":\"00:03:09\",\"WaitingSLACount\":307,\"WaitingSLAPercentage\":75.25,\"AvgServiceTime\":\"00:02:46\",\"ServiceSLACount\":345,\"ServiceSLAPercentage\":86.25,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Hindi Urdo Reg\",\"IssuedTicketsPerCategory\":82,\"PercentageIssuedTickets\":0.39,\"ServedTicketsPerCategory\":72,\"PercentageServedTickets\":0.37,\"AvgWaitTime\":\"00:18:33\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":37.80,\"AvgServiceTime\":\"00:11:08\",\"ServiceSLACount\":34,\"ServiceSLAPercentage\":47.22,\"NoShowTickets\":8,\"PercentageNoShowTickets\":0.04,\"UnqualifiedTickets\":2},{\"CategoryName\":\"Registration Urdu\",\"IssuedTicketsPerCategory\":262,\"PercentageIssuedTickets\":1.26,\"ServedTicketsPerCategory\":212,\"PercentageServedTickets\":1.09,\"AvgWaitTime\":\"00:06:06\",\"WaitingSLACount\":168,\"WaitingSLAPercentage\":64.12,\"AvgServiceTime\":\"00:12:13\",\"ServiceSLACount\":194,\"ServiceSLAPercentage\":91.51,\"NoShowTickets\":47,\"PercentageNoShowTickets\":0.23,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Services Lawyers\",\"IssuedTicketsPerCategory\":19,\"PercentageIssuedTickets\":0.09,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":0.08,\"AvgWaitTime\":\"00:21:30\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":52.63,\"AvgServiceTime\":\"00:01:21\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":41,\"PercentageIssuedTickets\":0.20,\"ServedTicketsPerCategory\":36,\"PercentageServedTickets\":0.18,\"AvgWaitTime\":\"00:03:55\",\"WaitingSLACount\":30,\"WaitingSLAPercentage\":73.17,\"AvgServiceTime\":\"00:00:55\",\"ServiceSLACount\":36,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":5,\"PercentageNoShowTickets\":0.02,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Solo Simulator Booki\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Cooling Complaint\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:00:01\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:23\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"High Bill\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Shift Class\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":0.05,\"AvgWaitTime\":\"00:13:22\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":40.00,\"AvgServiceTime\":\"00:14:57\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":30.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":21,\"PercentageIssuedTickets\":0.10,\"ServedTicketsPerCategory\":21,\"PercentageServedTickets\":0.11,\"AvgWaitTime\":\"00:05:29\",\"WaitingSLACount\":14,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:40\",\"ServiceSLACount\":18,\"ServiceSLAPercentage\":85.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Corporate Payments\",\"IssuedTicketsPerCategory\":645,\"PercentageIssuedTickets\":3.10,\"ServedTicketsPerCategory\":619,\"PercentageServedTickets\":3.18,\"AvgWaitTime\":\"00:10:51\",\"WaitingSLACount\":320,\"WaitingSLAPercentage\":49.61,\"AvgServiceTime\":\"00:03:35\",\"ServiceSLACount\":599,\"ServiceSLAPercentage\":96.77,\"NoShowTickets\":18,\"PercentageNoShowTickets\":0.09,\"UnqualifiedTickets\":8},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.02,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:18:20\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:24\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Solo Booking\",\"IssuedTicketsPerCategory\":17,\"PercentageIssuedTickets\":0.08,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":0.08,\"AvgWaitTime\":\"00:03:15\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":76.47,\"AvgServiceTime\":\"00:01:45\",\"ServiceSLACount\":15,\"ServiceSLAPercentage\":93.75,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"Others\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:09:48\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:49\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.02,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.02,\"AvgWaitTime\":\"00:00:51\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:21\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"LMV Shift or Regular\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:30:51\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:03:11\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:00:58\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:31\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TAHSEEL RECHARGE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"TENANCY CONTRACT ATT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"TAHSEEL CARDS SER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"THEORY TEST\",\"IssuedTicketsPerCategory\":313,\"PercentageIssuedTickets\":1.50,\"ServedTicketsPerCategory\":307,\"PercentageServedTickets\":1.58,\"AvgWaitTime\":\"00:25:36\",\"WaitingSLACount\":52,\"WaitingSLAPercentage\":16.61,\"AvgServiceTime\":\"00:03:15\",\"ServiceSLACount\":264,\"ServiceSLAPercentage\":85.99,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":4},{\"CategoryName\":\"Ticketing\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.03,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:02:12\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":83.33,\"AvgServiceTime\":\"00:01:19\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VAP 251  TO 1000\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VAP 1000\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VAPP 1 TO 199\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"VIP\",\"IssuedTicketsPerCategory\":82,\"PercentageIssuedTickets\":0.39,\"ServedTicketsPerCategory\":76,\"PercentageServedTickets\":0.39,\"AvgWaitTime\":\"00:09:52\",\"WaitingSLACount\":45,\"WaitingSLAPercentage\":54.88,\"AvgServiceTime\":\"00:06:24\",\"ServiceSLACount\":47,\"ServiceSLAPercentage\":61.84,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":6},{\"CategoryName\":\"Warranty Claim\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.02,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.02,\"AvgWaitTime\":\"00:02:13\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:30\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":62,\"PercentageIssuedTickets\":0.30,\"ServedTicketsPerCategory\":62,\"PercentageServedTickets\":0.32,\"AvgWaitTime\":\"04:09:50\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:02:43\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":91.94,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"02:02:04\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:33\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"19461 / 20824 (93.45%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:19:04 | SLA: 52.31%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:34 | SLA: 77.87%\"},{\"colName\":\"No Show\",\"colValue\":\"776 (3.73%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"ACC 200 TO 500\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ACC 501 TO 999\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ACC 1 TO 250\",\"AverageServiceTimePerCategory\":1.89,\"AverageWaitingTimePerCategory\":5.39},{\"CategoryName\":\"Arabic Training Auto\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arb Training Auto\",\"AverageServiceTimePerCategory\":3.82,\"AverageWaitingTimePerCategory\":3.22},{\"CategoryName\":\"LMV Automatic Course\",\"AverageServiceTimePerCategory\":12.25,\"AverageWaitingTimePerCategory\":10.06},{\"CategoryName\":\"Arabic Training Manu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Arb Training Manual\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":4.97},{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":25.16,\"AverageWaitingTimePerCategory\":33.59},{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.55,\"AverageWaitingTimePerCategory\":5.15},{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CHEQUES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Clearance\",\"AverageServiceTimePerCategory\":1.68,\"AverageWaitingTimePerCategory\":3.96},{\"CategoryName\":\"Clerance\",\"AverageServiceTimePerCategory\":2.77,\"AverageWaitingTimePerCategory\":2.87},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":87.38},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Coorporate Taxi \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":7.34},{\"CategoryName\":\"Ownership Transfer\",\"AverageServiceTimePerCategory\":13.14,\"AverageWaitingTimePerCategory\":2.52},{\"CategoryName\":\"Cancelation\",\"AverageServiceTimePerCategory\":7.83,\"AverageWaitingTimePerCategory\":3.61},{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":1.10,\"AverageWaitingTimePerCategory\":17.01},{\"CategoryName\":\"General Inquiry\",\"AverageServiceTimePerCategory\":5.31,\"AverageWaitingTimePerCategory\":3.18},{\"CategoryName\":\"New Registration\",\"AverageServiceTimePerCategory\":5.95,\"AverageWaitingTimePerCategory\":3.44},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":7.23,\"AverageWaitingTimePerCategory\":13.39},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":1.64,\"AverageWaitingTimePerCategory\":3.41},{\"CategoryName\":\"DHABI FASTTRACK\",\"AverageServiceTimePerCategory\":18.85,\"AverageWaitingTimePerCategory\":12.68},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DHABI NORMAL\",\"AverageServiceTimePerCategory\":25.99,\"AverageWaitingTimePerCategory\":73.40},{\"CategoryName\":\"DHABI RFS\",\"AverageServiceTimePerCategory\":16.71,\"AverageWaitingTimePerCategory\":63.03},{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"AverageServiceTimePerCategory\":6.34,\"AverageWaitingTimePerCategory\":27.41},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"AverageServiceTimePerCategory\":15.40,\"AverageWaitingTimePerCategory\":22.17},{\"CategoryName\":\"EXP FASTRACK VIP\",\"AverageServiceTimePerCategory\":6.35,\"AverageWaitingTimePerCategory\":18.94},{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":3.69,\"AverageWaitingTimePerCategory\":23.58},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":17.98,\"AverageWaitingTimePerCategory\":21.42},{\"CategoryName\":\"Eng Training Auto\",\"AverageServiceTimePerCategory\":2.45,\"AverageWaitingTimePerCategory\":3.64},{\"CategoryName\":\"English Training Aut\",\"AverageServiceTimePerCategory\":3.70,\"AverageWaitingTimePerCategory\":3.03},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":6.19,\"AverageWaitingTimePerCategory\":11.31},{\"CategoryName\":\"EDI Parking Assess\",\"AverageServiceTimePerCategory\":1.33,\"AverageWaitingTimePerCategory\":2.40},{\"CategoryName\":\"EDI Parking Test\",\"AverageServiceTimePerCategory\":1.86,\"AverageWaitingTimePerCategory\":1.43},{\"CategoryName\":\"Eng Training Manual\",\"AverageServiceTimePerCategory\":3.38,\"AverageWaitingTimePerCategory\":2.82},{\"CategoryName\":\"English Training Man\",\"AverageServiceTimePerCategory\":4.66,\"AverageWaitingTimePerCategory\":6.83},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.75,\"AverageWaitingTimePerCategory\":3.81},{\"CategoryName\":\"Evaluation Test\",\"AverageServiceTimePerCategory\":2.59,\"AverageWaitingTimePerCategory\":2.43},{\"CategoryName\":\"Exchange n Refunds\",\"AverageServiceTimePerCategory\":0.14,\"AverageWaitingTimePerCategory\":7.15},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":8.63,\"AverageWaitingTimePerCategory\":6.20},{\"CategoryName\":\"FINANCE DEPARTMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"File Opening\",\"AverageServiceTimePerCategory\":3.85,\"AverageWaitingTimePerCategory\":4.02},{\"CategoryName\":\"File Renewal\",\"AverageServiceTimePerCategory\":3.80,\"AverageWaitingTimePerCategory\":3.52},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":1.98,\"AverageWaitingTimePerCategory\":0.02},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":79.83,\"AverageWaitingTimePerCategory\":27.23},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Friday Weekend\",\"AverageServiceTimePerCategory\":12.02,\"AverageWaitingTimePerCategory\":2.00},{\"CategoryName\":\"Technical Problems\",\"AverageServiceTimePerCategory\":7.55,\"AverageWaitingTimePerCategory\":50.05},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Light Bus\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":12.28,\"AverageWaitingTimePerCategory\":11.51},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":14.66,\"AverageWaitingTimePerCategory\":11.19},{\"CategoryName\":\"HUMAN RESOURCE DPT\",\"AverageServiceTimePerCategory\":5.65,\"AverageWaitingTimePerCategory\":12.46},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":0.17,\"AverageWaitingTimePerCategory\":28.33},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":17.51,\"AverageWaitingTimePerCategory\":9.29},{\"CategoryName\":\"IMP FASTTRACK\",\"AverageServiceTimePerCategory\":4.38,\"AverageWaitingTimePerCategory\":4.37},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":18.71,\"AverageWaitingTimePerCategory\":17.37},{\"CategoryName\":\"Immigration\",\"AverageServiceTimePerCategory\":1.06,\"AverageWaitingTimePerCategory\":1.83},{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":7.94,\"AverageWaitingTimePerCategory\":6.01},{\"CategoryName\":\"Services Judges\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV ARB AUTO MANUAL\",\"AverageServiceTimePerCategory\":1.28,\"AverageWaitingTimePerCategory\":9.26},{\"CategoryName\":\"Shovel\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"License Issue\",\"AverageServiceTimePerCategory\":1.45,\"AverageWaitingTimePerCategory\":2.70},{\"CategoryName\":\"Heavy Light Forklift\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Manual\",\"AverageServiceTimePerCategory\":7.79,\"AverageWaitingTimePerCategory\":7.59},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":9.47,\"AverageWaitingTimePerCategory\":8.10},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":2.44,\"AverageWaitingTimePerCategory\":3.19},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":7.06,\"AverageWaitingTimePerCategory\":6.43},{\"CategoryName\":\"Money and Taxes\",\"AverageServiceTimePerCategory\":0.19,\"AverageWaitingTimePerCategory\":67.06},{\"CategoryName\":\"MUN COUNCIL LAND APP\",\"AverageServiceTimePerCategory\":0.25,\"AverageWaitingTimePerCategory\":13.98},{\"CategoryName\":\"MUN COUNCIL DISPUTE \",\"AverageServiceTimePerCategory\":5.79,\"AverageWaitingTimePerCategory\":9.42},{\"CategoryName\":\"Medical Insurance\",\"AverageServiceTimePerCategory\":0.28,\"AverageWaitingTimePerCategory\":1.35},{\"CategoryName\":\"TAHSEEL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":15.94,\"AverageWaitingTimePerCategory\":10.28},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":3.16,\"AverageWaitingTimePerCategory\":4.99},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":2.81,\"AverageWaitingTimePerCategory\":7.10},{\"CategoryName\":\"MUN PROPERTY LEASE\",\"AverageServiceTimePerCategory\":1.26,\"AverageWaitingTimePerCategory\":71.89},{\"CategoryName\":\"MOT Regular\",\"AverageServiceTimePerCategory\":4.20,\"AverageWaitingTimePerCategory\":12.61},{\"CategoryName\":\"MALE REGISTRATION\",\"AverageServiceTimePerCategory\":1.45,\"AverageWaitingTimePerCategory\":35.67},{\"CategoryName\":\"ARAMEX\",\"AverageServiceTimePerCategory\":3.42,\"AverageWaitingTimePerCategory\":3.69},{\"CategoryName\":\"Archive Dept Servc\",\"AverageServiceTimePerCategory\":0.61,\"AverageWaitingTimePerCategory\":3.05},{\"CategoryName\":\"Pest Control Certifi\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Garbage Bag Sale\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH REBOOKING\",\"AverageServiceTimePerCategory\":5.47,\"AverageWaitingTimePerCategory\":70.86},{\"CategoryName\":\"ROL CONTRACT EDITING\",\"AverageServiceTimePerCategory\":3.86,\"AverageWaitingTimePerCategory\":21.92},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":35.83,\"AverageWaitingTimePerCategory\":27.80},{\"CategoryName\":\"City Cleanliness\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL CITIZEN SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"LMV Night Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":9.08},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Dewatering Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC APP SUBMISSION\",\"AverageServiceTimePerCategory\":5.41,\"AverageWaitingTimePerCategory\":24.12},{\"CategoryName\":\"Electronic Archive\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC FILE QUERY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXEC QUERY MAX 3FILE\",\"AverageServiceTimePerCategory\":2.23,\"AverageWaitingTimePerCategory\":16.27},{\"CategoryName\":\"Food Stuff Permit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":83.77},{\"CategoryName\":\"New File Opening\",\"AverageServiceTimePerCategory\":1.95,\"AverageWaitingTimePerCategory\":5.39},{\"CategoryName\":\" CREMATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":27.63,\"AverageWaitingTimePerCategory\":21.24},{\"CategoryName\":\"Notary Services \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR DEPOSIT REC CHEQ\",\"AverageServiceTimePerCategory\":0.47,\"AverageWaitingTimePerCategory\":152.42},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":50.52,\"AverageWaitingTimePerCategory\":67.99},{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RDR INQ REC PROVISIO\",\"AverageServiceTimePerCategory\":1.05,\"AverageWaitingTimePerCategory\":98.43},{\"CategoryName\":\"ROL NORMAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Suburb Parkng Srvces\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL CLEARENCE\",\"AverageServiceTimePerCategory\":11.20,\"AverageWaitingTimePerCategory\":16.11},{\"CategoryName\":\"Vehicle Permission\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Environmental Permit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL TRUE CNTRCT COPY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cremations\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"ROL URGENT SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Permissions\",\"AverageServiceTimePerCategory\":9.18,\"AverageWaitingTimePerCategory\":18.14},{\"CategoryName\":\"RDR RENTAL DISPUTES\",\"AverageServiceTimePerCategory\":12.42,\"AverageWaitingTimePerCategory\":52.59},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Vehicle Inspection\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TASHEEL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Violation Payments\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Corp Parking Reserv\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Clemency Requests\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH REGISTRATION\",\"AverageServiceTimePerCategory\":4.65,\"AverageWaitingTimePerCategory\":45.58},{\"CategoryName\":\"PUBLIC PARKING SERVI\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Agriculture and Park\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH TEST\",\"AverageServiceTimePerCategory\":2.97,\"AverageWaitingTimePerCategory\":24.93},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":1.82,\"AverageWaitingTimePerCategory\":26.53},{\"CategoryName\":\"Violation Photo\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Agriculture Services\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Pest Control Permt\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":2.09,\"AverageWaitingTimePerCategory\":21.82},{\"CategoryName\":\"Sewage Network\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Sewage Withdrawl  \",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR ADVERTISING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"OUTDOOR COMM ADS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Online Click n Col\",\"AverageServiceTimePerCategory\":1.61,\"AverageWaitingTimePerCategory\":5.29},{\"CategoryName\":\"OUTDOOR NON COMM ADS\",\"AverageServiceTimePerCategory\":11.88,\"AverageWaitingTimePerCategory\":31.04},{\"CategoryName\":\"OUTDOOR VEHICLE ADS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Parking Assess Test\",\"AverageServiceTimePerCategory\":1.84,\"AverageWaitingTimePerCategory\":2.06},{\"CategoryName\":\"Parking Assessment\",\"AverageServiceTimePerCategory\":2.81,\"AverageWaitingTimePerCategory\":5.85},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":43.61,\"AverageWaitingTimePerCategory\":21.65},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":3.96,\"AverageWaitingTimePerCategory\":4.64},{\"CategoryName\":\"Bulk Payment\",\"AverageServiceTimePerCategory\":5.99,\"AverageWaitingTimePerCategory\":1.83},{\"CategoryName\":\"PCR Test\",\"AverageServiceTimePerCategory\":6.31,\"AverageWaitingTimePerCategory\":4.75},{\"CategoryName\":\"Disconnection Rec\",\"AverageServiceTimePerCategory\":5.48,\"AverageWaitingTimePerCategory\":1.75},{\"CategoryName\":\"PAYMENTS ENQUIRY\",\"AverageServiceTimePerCategory\":14.30,\"AverageWaitingTimePerCategory\":3.39},{\"CategoryName\":\"Pre Evaluation Test\",\"AverageServiceTimePerCategory\":1.43,\"AverageWaitingTimePerCategory\":1.69},{\"CategoryName\":\"Final Bill\",\"AverageServiceTimePerCategory\":7.31,\"AverageWaitingTimePerCategory\":4.19},{\"CategoryName\":\"Fast Track\",\"AverageServiceTimePerCategory\":2.78,\"AverageWaitingTimePerCategory\":4.84},{\"CategoryName\":\"Monthly Bill\",\"AverageServiceTimePerCategory\":4.37,\"AverageWaitingTimePerCategory\":3.38},{\"CategoryName\":\"Pre Evaluation Test\",\"AverageServiceTimePerCategory\":1.91,\"AverageWaitingTimePerCategory\":6.28},{\"CategoryName\":\"Security Deposit\",\"AverageServiceTimePerCategory\":6.28,\"AverageWaitingTimePerCategory\":2.92},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"AverageServiceTimePerCategory\":7.02,\"AverageWaitingTimePerCategory\":13.43},{\"CategoryName\":\"Reception\",\"AverageServiceTimePerCategory\":0.09,\"AverageWaitingTimePerCategory\":165.79},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":26.54,\"AverageWaitingTimePerCategory\":19.22},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":16.72,\"AverageWaitingTimePerCategory\":6.99},{\"CategoryName\":\"Road Assesment Test\",\"AverageServiceTimePerCategory\":1.81,\"AverageWaitingTimePerCategory\":3.04},{\"CategoryName\":\"Road Assess Test\",\"AverageServiceTimePerCategory\":2.12,\"AverageWaitingTimePerCategory\":2.40},{\"CategoryName\":\"Road Assessment Test\",\"AverageServiceTimePerCategory\":2.74,\"AverageWaitingTimePerCategory\":5.13},{\"CategoryName\":\"REBOOKING\",\"AverageServiceTimePerCategory\":6.04,\"AverageWaitingTimePerCategory\":47.20},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Radioactive\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":35.37},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":18.73,\"AverageWaitingTimePerCategory\":15.45},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":14.53,\"AverageWaitingTimePerCategory\":6.42},{\"CategoryName\":\"Regular queue\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Theory Test\",\"AverageServiceTimePerCategory\":3.04,\"AverageWaitingTimePerCategory\":1.69},{\"CategoryName\":\"RENT REGULATION DPT\",\"AverageServiceTimePerCategory\":12.13,\"AverageWaitingTimePerCategory\":18.20},{\"CategoryName\":\"RTA Road Test\",\"AverageServiceTimePerCategory\":1.78,\"AverageWaitingTimePerCategory\":2.64},{\"CategoryName\":\"RTA Smart Parking Te\",\"AverageServiceTimePerCategory\":2.43,\"AverageWaitingTimePerCategory\":2.69},{\"CategoryName\":\"RTA Smartyard Test\",\"AverageServiceTimePerCategory\":2.28,\"AverageWaitingTimePerCategory\":2.94},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":7.79,\"AverageWaitingTimePerCategory\":6.79},{\"CategoryName\":\"Road Test\",\"AverageServiceTimePerCategory\":3.45,\"AverageWaitingTimePerCategory\":2.55},{\"CategoryName\":\"RTA Theory Test\",\"AverageServiceTimePerCategory\":2.78,\"AverageWaitingTimePerCategory\":3.15},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":11.14,\"AverageWaitingTimePerCategory\":18.55},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":12.22,\"AverageWaitingTimePerCategory\":6.11},{\"CategoryName\":\"Services Lawyers\",\"AverageServiceTimePerCategory\":1.36,\"AverageWaitingTimePerCategory\":21.50},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.92,\"AverageWaitingTimePerCategory\":3.92},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Cooling Complaint\",\"AverageServiceTimePerCategory\":6.38,\"AverageWaitingTimePerCategory\":0.02},{\"CategoryName\":\"High Bill\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":14.96,\"AverageWaitingTimePerCategory\":13.38},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":2.67,\"AverageWaitingTimePerCategory\":5.48},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":3.59,\"AverageWaitingTimePerCategory\":10.85},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.41,\"AverageWaitingTimePerCategory\":18.33},{\"CategoryName\":\"Solo Booking\",\"AverageServiceTimePerCategory\":1.75,\"AverageWaitingTimePerCategory\":3.25},{\"CategoryName\":\"Others\",\"AverageServiceTimePerCategory\":0.82,\"AverageWaitingTimePerCategory\":9.80},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":1.36,\"AverageWaitingTimePerCategory\":0.86},{\"CategoryName\":\"LMV Shift or Regular\",\"AverageServiceTimePerCategory\":3.18,\"AverageWaitingTimePerCategory\":30.86},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":1.53,\"AverageWaitingTimePerCategory\":0.97},{\"CategoryName\":\"TAHSEEL RECHARGE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TENANCY CONTRACT ATT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"TAHSEEL CARDS SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"THEORY TEST\",\"AverageServiceTimePerCategory\":3.26,\"AverageWaitingTimePerCategory\":25.60},{\"CategoryName\":\"Ticketing\",\"AverageServiceTimePerCategory\":1.32,\"AverageWaitingTimePerCategory\":2.20},{\"CategoryName\":\"VAP 251  TO 1000\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VAP 1000\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VAPP 1 TO 199\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"VIP\",\"AverageServiceTimePerCategory\":6.41,\"AverageWaitingTimePerCategory\":9.87},{\"CategoryName\":\"Warranty Claim\",\"AverageServiceTimePerCategory\":0.51,\"AverageWaitingTimePerCategory\":2.23},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":2.73,\"AverageWaitingTimePerCategory\":249.85},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.55,\"AverageWaitingTimePerCategory\":122.07}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.192.142.112
12/14/2021 7:30:09 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:30:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"}] | Client IP: 5.192.142.112
12/14/2021 7:30:09 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:30:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"}] | Client IP: 5.192.142.112
12/14/2021 7:30:09 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:30:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.192.142.112
12/14/2021 7:30:10 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|66|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 7:30:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:30:16 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|66|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 7:30:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:30:23 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|66|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-07 fto: 2021-12-13 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 7:30:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:30:38 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:30:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"}] | Client IP: 5.192.142.112
12/14/2021 7:30:40 AM | Request Received getDashboardData=> fid: 36|65|38|39|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|64|77|78|17|68|72|66|52|67|73|75|76|81|82|86| ftype:  ffrom: 2021-12-07 fto: 2021-12-13 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.192.142.112
12/14/2021 7:30:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:32:31 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2021-12-07 fto: 2021-12-13 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.192.142.112
12/14/2021 7:32:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:32:40 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:32:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"}] | Client IP: 5.192.142.112
12/14/2021 7:32:41 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2021-12-07 fto: 2021-12-13 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 7:32:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:32:59 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:32:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"}] | Client IP: 5.192.142.112
12/14/2021 7:33:00 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2021-12-07 fto: 2021-12-13 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.192.142.112
12/14/2021 7:33:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:33:14 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:33:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.192.142.112
12/14/2021 7:33:23 AM | Request Received onLoginClick=> userName: edc | Client IP: 5.192.142.112
12/14/2021 7:33:23 AM | Response Sent => {"Result":"0","UserID":"110","UserRoleID":"2","UserLevelID":"25-R","UserName":"edc","Password":"ngx9X6BMM9Y=","tokenKey":"2VRV9MFLRW"} | Client IP: 5.192.142.112
12/14/2021 7:33:23 AM | Request Received getUserModuleRights=> branchId:0userId: 110 | Client IP: 5.192.142.112
12/14/2021 7:33:25 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:33:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639293443103)\/","DashboardCreatedTime":"\/Date(1639293443103)\/"}] | Client IP: 5.192.142.112
12/14/2021 7:33:25 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 7:33:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:33:26 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:33:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639293443103)\/","DashboardCreatedTime":"\/Date(1639293443103)\/"}] | Client IP: 5.192.142.112
12/14/2021 7:33:27 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:33:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.192.142.112
12/14/2021 7:33:32 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 7:33:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:33:34 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:33:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639293443103)\/","DashboardCreatedTime":"\/Date(1639293443103)\/"}] | Client IP: 5.192.142.112
12/14/2021 7:33:35 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.192.142.112
12/14/2021 7:33:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:33:53 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.192.142.112
12/14/2021 7:33:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:33:59 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 7:33:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:33:59 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:33:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639293443103)\/","DashboardCreatedTime":"\/Date(1639293443103)\/"}] | Client IP: 5.192.142.112
12/14/2021 7:34:04 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.192.142.112
12/14/2021 7:34:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:34:04 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:34:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639293443103)\/","DashboardCreatedTime":"\/Date(1639293443103)\/"}] | Client IP: 5.192.142.112
12/14/2021 7:34:25 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.192.142.112
12/14/2021 7:34:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:35:25 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.192.142.112
12/14/2021 7:35:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:35:33 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2021-12-14 fto: 2021-12-14 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 7:35:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112
12/14/2021 7:35:34 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 5.192.142.112
12/14/2021 7:35:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639293443103)\/","DashboardCreatedTime":"\/Date(1639293443103)\/"}] | Client IP: 5.192.142.112
12/14/2021 7:35:40 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2021-12-07 fto: 2021-12-13 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112
12/14/2021 7:35:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112